Service Desk Analyst

Service Desk Analyst – London – Up to £41,000 total package

VIQU has partnered with a Fortune 500 company seeking a Service Desk Analyst to provide second-line IT support to their UK offices. This role focuses on supporting users in a fast-paced trading floor environment, requiring the ability to manage a large user base and perform under pressure. Strong written and verbal communication skills are essential for effective support in time-sensitive situations.

This position requires four days on-site in central London, offering a salary up to £41,000 per year. VIQU has partnered with a Fortune 500 company seeking a Service Desk Analyst to provide second-line IT support to their UK offices. This role focuses on supporting users in a fast-paced trading floor environment, requiring the ability to manage a large user base and perform under pressure. Strong written and verbal communication skills are essential for effective support in time-sensitive situations.

Responsibilities of the Service Desk Analyst:

-          Provide 2^nd IT support for a trade floor and back-office staff

-          Troubleshoot Microsoft 365 issues and network issues

-          Manage hardware procurement and levels of stock

-          Process IT invoices in a timely manner

-          Configure and maintain desktops, mobiles and cisco desk phones

-          Use Active Directory and Exchange to administer user profiles

-          Manage access to applications using Okta and Zscaler

-          Manage mobile devices with Intune

-          Monitor the environment using Logic Monitor

Experience required of the Service Desk Analyst:

-          3+ years of experience within an IT support role

-          Experience supporting an Office 365 environment (Excel, outlook, Word, PowerPoint)

-          Experience with Windows servers and Windows 11

-          Previous experience utilising Active Directory for user profiles and group policies

-          Experience with Intune and Azure AD

-          Previously used Mimecast to troubleshoot mail issues (or similar)

-          Experience with network troubleshooting and virtual machines

-          Strong communication skills both written and verbally

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Phoebe Rees by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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