Service Desk Analyst

Service Desk Analyst – 2 Month Contract – Immediate Start – Inside IR35 – London

VIQU has partnered with an organisation based in London, who are seeking a Service Desk Analyst to provide 1^st and 2^nd Line BAU Support.

The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base.

Please note that this role will require you to be onsite in Central London 5 days per week.

Role responsibilities for the Service Desk Analyst:

• Provide 1^st and 2^nd Line support on the Service Desk
• Troubleshooting and solving hardware & software issues, escalating where necessary
• Provide excellent customer service both remotely and deskside

Key Skills and experience:

• Experience as a Service Desk Analyst / within 1^st and 2^nd Line Support
• Windows 10 / 11 Administration and Support
• Experience supporting MacOS would be beneficial
• Experience supporting Dell hardware
• Experience supporting Microsoft 365, Exchange, OneDrive
• Experience with Azure, Azure AD
• Microsoft Intune
• Excellent diagnostic and resolution skills
• Excellent customer service skills
• Understanding of ITIL

Role details:

• Job role: Service Desk Analyst
• Job type: Contract
• Duration: 2 month contract – running till the end of 2024
• Rate: £180 - £200 per day
• IR35 status: Inside IR35
• Location: Fully onsite in Central London

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

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