Service Desk Analyst

Service Desk Analyst

Remote (UK)

Up to £26,000

VIQU have partnered with a leading data protection provider specialising in managed backup, disaster recovery, and cyber recovery services.

They are seeking a Service Desk Analyst to join their support team. The successful Service Desk Analyst will be responsible for tasks such as system monitoring, issue management, basic troubleshooting, reporting, and communicating with clients via phone and email. Strong verbal and written communication skills are essential.

Key Responsibilities of the Service Desk Analyst:

• Logging and managing incidents, changes, and service requests following ITIL practices
• Prioritising and updating support tickets
• Responding to and resolving incoming emails and calls
• Monitoring system alerts and application mailboxes, taking appropriate action
• Implementing basic changes and providing first-line fixes
• Creating and maintaining internal/external reports
• Performing basic application administration (e.g., Rubrik, Druva, Zerto, Commvault)

Key Skills and Experience of the Service Desk Analyst:

• 1+ years in an IT support role
• Proficient in Microsoft Server operating systems and associated technologies - Windows server / Windows desktop, Office 365, Active Directory
• Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive
• Possess strong IT skills with a keen interest in technology.
• Excellent communication abilities
• Expertise in the following is advantageous but not required: Backup and DR Technologies (Rubrik, Commvault, NetBackup etc), VMWare, PowerShell.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark on [email protected]

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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Service Desk Analyst

Remote (UK)

Up to £26,000