IT Support Engineer

IT Support Engineer – 3-month contract – London

My Client is looking for a looking for a proactive and customer-focused professional IT Support Engineer to join a busy IT team, providing high-quality 1^st/2nd Line support across a modern Microsoft environment.

The IT Support Engineer will be responsible for resolving technical issues from mostly walk-ins, supporting M365, Active Directory and deploying laptops.

Skills & Experience from the IT Support Engineer:

• Proven experience providing 1^st/2nd Line IT Support in a Microsoft environment.
• Strong Microsoft 365 administration and support experience.
• Solid knowledge of Active Directory user and group management.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Laptop/device deployment and build using Intune
• Good understanding of the Microsoft End User Computing (EUC) stack.
• Any experience with Mac would be beneficial.
• Excellent troubleshooting and problem-solving skills.

Key Responsibilities of the IT Support Engineer:

• Provide 1^st/2nd Line technical support to end users, resolving incidents and service requests within agreed SLAs.
• Administer and support Microsoft 365, including user management, licensing, and troubleshooting.
• Manage Active Directory user accounts, including joiners, movers, leavers, group permissions, and password resets.
• Support and administer Windows 10 and Windows 11 desktop environments.
• Laptop and device build and deployment using Intune
• Support a small fleet of Mac devices.
• Investigate technical issues, perform root cause analysis, and implement long-term solutions.

The IT Support Engineer is required onsite in London, at least 5 days a week.

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