Business Analyst (Telephony)

Business Analyst – Telephony Migration (Contract) – 3-month contract – Northampton (Hybrid)

My Customer is seeking an experienced Business Analyst to join their team and play a crucial role in the migration of our contact centre from Unity to Microsoft Teams.

This is a fantastic opportunity to contribute to a key transformation project while working across various initiatives.

The Business Analyst is required to travel to site in Northampton 3 days a week.

Skills & Experience Required:

• Proven experience as a Business Analyst, particularly in telephony or contact centre migration projects.
• Strong knowledge of Microsoft Teams and its capabilities for enterprise telephony.
• Ability to facilitate workshops and engage with stakeholders at all levels.
• Experience in documenting business processes, requirements, and user journeys.
• Willingness to travel to different sites as required.

Key Responsibilities:

• Lead the analysis, documentation, and delivery of business and technical requirements for the telephony migration.
• Engage with stakeholders to understand their needs, ensuring a seamless transition to MS Teams.
• Conduct workshops and site visits to gather requirements, map processes, and provide training where necessary.
• Identify risks, challenges, and opportunities to optimise the migration process.
• Collaborate with IT, operations, and external vendors to ensure smooth implementation.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.

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