3rd Line IT Support Engineer

3^rd Line IT Support Engineer

Watford – Hybrid (After Probation)

£35,000 to £40,000

VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology.

They are seeking a 3^rd Line IT Support Engineer to provide 2^nd and 3^rd line support and maintenance on-site and remotely with a focus on desktop, server and infrastructure support. The successful 3^rd Line IT Support Engineer will act as the escalation point for the service desk and will also work alongside the Service Desk Manager working directly with all managed services customers.

Essential Requirements of the 3^rd Line IT Support Engineer:

• Minimum of 4 years’ experience working in an IT Support capacity, with at least 2 years in 2^nd and 3^rd line support.
• Highly proficient in Microsoft Server operating systems and associated technologies including Windows Server, Windows Desktop, Office 365 and Active Directory
• Possess strong working knowledge of Cloud and Hybrid Cloud Systems, including Azure, Exchange, SharePoint, OneDrive and Intune
• Understanding of remote desktop services or Azure Virtual Desktop
• Hold relevant certifications in Microsoft
• Excellent communication and ability to provide exceptional customer service

To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark on [email protected]

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

3^rd Line IT Support Engineer

Watford – Hybrid (After Probation)

£35,000 to £40,000