Case Study: Partnering With A Growing Birmingham-Based MSP To Support Their Recruitment

The client's challenge…

The MSP initially needed assistance in securing a Second Line Engineer professional for their expanding workforce based in Birmingham. They had been struggling to recruit on their own and were looking for a recruitment partner that truly understood their business needs and values, as well as the local IT talent market.

The business found our team through a Google search of local Birmingham IT recruitment agencies and were impressed with the substantial number of positive Google reviews we had, which highlighted our excellent services and experience in hiring niche roles.

After reaching out for support and following some initial conversations, the leadership team found that our team were very aligned with their organisation.

They later commented that they liked the fact that we shared similar values and mirrored certain aspects of their own operations, including their team culture and the fact that, although we’re a small business, we successfully support large organisations and household names, in addition to SMEs. They were also impressed with our vast understanding of the Birmingham talent market and access to great local talent in the skills they required.

Our actions…

In the two years after we started working with this client, we helped them secure professionals for a number of roles through:

• Visiting their offices to strengthen relationships across the two businesses
• Gaining a deep understanding of the business needs and internal culture
• Accessing our vast networks of 180k+ candidates who are active on our database
• Meeting candidates in-person to ensure they were supported throughout the candidate journey

Further down the line, these actions led to the organisation being so pleased with our recruitment expertise that they requested support with a digital marketing role, which our own Head of Marketing was pleased to offer additional specialist insights on.

Whilst digital marketing may be outside of our core specialisms, the organisation knew that we had a deep understanding of their team culture and would find individuals with the right cultural fit who would thrive in their working environment.

The outcomes…

Since we started working with this organisation, we have helped them hire 7 technical roles such as IT Support Engineers, 2nd Line Support, as well as a Head of Marketing role.

Due to our deep understanding of their internal culture, the Birmingham IT talent market and our excellent recruitment services, we have been able to provide tailored support across several departments. The organisation sees us not just as a supplier but as an extension of their workforce planning strategy.

We continue to receive roles through this MSP and successfully secure the talent they need to aid their growth, creating a lasting partnership between our companies.