1st Line Support

1^st Line Support – 3-Month Contract – Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1^st Line Support contractor to provide some additional BAU support to their Service Desk.

The successful 1^st Line Support will have previous experience within IT Support, and will be providing both remote and onsite support in a Microsoft environment.

Key skills & responsibilities for the 1^st Line Support:

• 1^st Line / Service Desk Support – in a Windows / Microsoft environment:
  • Windows 10
  • Office 365
  • Exchange
  • Outlook
  • MS Teams
  • Active Directory
  • Telephony support
  • Triaging tickets and escalating to relevant teams where necessary
  • Using ServiceNow ticketing system
  • Mix of remote & deskside support - including working on a tech bar
  • Good customer service skills
  • Experience with iManage or Bomgar (desirable)

Role details:

• Job role: 1^st Line Support
• Job type: Contract
• Duration: 3 months’ contract with view to extend
• Rate: £130 - £140 per day
• Working hours: 37.5 hours per week Monday - Friday
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

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