Service Desk Analyst

Service Desk Analyst – 4 Month Contract – Nottingham – Inside IR35

VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1^st and 2^nd Line BAU Support.

The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base.

Role responsibilities for the Service Desk Analyst:

• Provide 1^st and 2^nd Line support on the Service Desk
• Troubleshooting and solving hardware & software issues, escalating where necessary
• Provide excellent customer service both remotely and deskside

Key Skills and experience:

• Experience as a Service Desk Analyst / within 1^st and 2^nd Line Support
• Windows 10 / 11 Administration and Support
• Experience supporting Microsoft 365, Exchange, OneDrive
• Experience with Active Directory
• Microsoft Intune would be beneficial
• Excellent diagnostic and resolution skills
• Excellent customer service skills
• Working knowledge of ITIL

Role details:

• Job role: Service Desk Analyst
• Job type: Contract
• Duration: 4-month contract
• Rate: £180 - £200 per day
• IR35 status: Inside IR35
• Location: Fully onsite in Nottingham

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

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